im unable to issue refunds because itchio doesnt do that as far as i know (ive had issues with games on here and when i messaged they told me they cant do it as well so i just dealt with the loss)
you can try to contact your bank and ask for a charge back but thats the only thing i can think of
sorry you were unable to play the game, though i have heard if you run the game as administrator it helps with the fps issue on weaker computers so maybe you could try that first? O:
Oww, thats a shame. I tried to run the game as administrator and it helped me a bit with the fps, Where there is still constant lag is in small rooms like Randall and Tate's apartment or the hospital rooms, especially in Randall's apartment when it is daylight since I move and I cannot see Randall's animations when walking, like this I have to open and close the menu to see the position change. Thanks for the reply btw!
oh thats so weird O: you could also try restarting your computer and making sure you have no other programs open while you play! my laptop is pretty laggy with most games so making sure nothing else is open helps me usually! im very sorry for the issues ;3; if you still want a refund i hope you can contact your bank about it, im sorry itchio doesnt really do refunds as far as im aware ;-;
another fix could be either playing it windowed or playing it full screen! whichever youre not doing, try the opposite!
