Show me where. I went to look at the list of questions and there is no question about what I should do if I don't get a response from support.
Support & contact - itch.io
Viewing post in Why is my game not showing up in the search?
Your game was delisted (It once was in the index, I am rather sure about that). Possibly when it got an update 30 days ago. This seems to happen more often in the last few months. 30 days is long, but not unheard of for reindexing.
The rules mentioned are the rules of community, questions and support.
- Before you create a topic asking why you can't find your game in Search or Browse READ THIS: https://itch.io/docs/creators/getting-indexed. If you still need to create a topic about it, then please write in your post that you read the docs and you still have a question, otherwise we'll close your topic. Then, tell us why you believe your pages should be indexed.
But if you are only temporarily delisted because an automatic put you on the queue again, this will not do much, in my opinion. The rules are about first time indexing. Also, holidays are coming. Waiting times might be longer in general.
I said in the rules of this category:
Please do not create topics asking how long it will take for support to reply to you. Different questions may take different amount of time to respond, typically we will respond within a 1-3 days but it may take longer depending on the type of issue. If you haven't already, search for existing topics or check to FAQ to ensure that your question has not been answered elsewhere. To ensure that you request is tied to your account and prioritized appropriately, please contact us using the email address you have connected to your account. If you still need to make a topic about a Support Request, you must include your ticket ID with your message.In the future, please read before posting.