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Waiting time for requests and all things related to things staff has to handle, of over a month are not unheard of. Also there were some holidays in that time and the above mentioned problems.

Itch has no automatic refunds, so they have to manually check on those and approve them.

This also would be one of the reasons, why payouts would be delayed. You will find that many devs are waiting for their payouts for over a month and complain about it.

To my understanding that time is not even long in the business for these kind of things, if it is not a recurring payout plan.