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leafoAdmin4 years ago (1 edit) (+1)

A lot of people are using it successfully. I’m looking closer at the payment you mentioned and PayPal is reporting it as “PENDING_REVIEW”.

I don’t know if this a review period that PayPal has to do, or you have to do. Maybe you can check the transaction page for that payment on your account.

Once the payment leaves pending review state then then buyer will be able to access the files.

PayPal may be putting a hold on your buyer account because you just created it, and it maybe was flagged.

Thanks

Reply
sanctumpixel4 years ago (4 edits)

Yes, I just created the paypal business account.  

But the payment I got on Itch.io masked as completed. You can see details here:


|


So the money actually goes to my PayPal and marked as completed but the buyer can't download and access to the asset. As well as my seller account does not have any notification.

So I guess there are something wrong with your Paypal system. Maybe the script wrong when decide payment review and account review? Maybe if the payment type is checkout then it will process to allow the buyer access the file.

Reply
leafoAdmin4 years ago(+1)

Hello,

Sorry for taking a bit to get back. PayPal’s API is very clearly marking the payment as pending, we are not misinterpreting the transaction. We don’t credit pending payments with access to files. When the payment does clear it should trigger a webhook update that will automatically mark the payment as completed on our end and authorize access to the files.

The status message is PENDING_REVIEW, which according to the PayPal docs, is described as “Authorization is pending manual review.” Maybe you can contact PayPal support for more information.

Thanks

Reply
sanctumpixel4 years ago

Thank you for detail comment. I just do a research and it look like this problem is from Paypal itself and it happen many times before so there is no way to work around.

Reply
leafoAdmin4 years ago (1 edit) (+1)

I don’t know if you learned anything else, but we recently encountered a similar issue on our end with a recent seller selling with our payouts system. A large number of payments from China were forced into PENDING_REVIEW. In our experience, after 24 hours the payment will clear, and PayPal will send a webhook to itch.io that will allow us to mark the payment as completed. The buyer will receive a purchase email with their download link at that time.

We did notice thought hat when the buyer completes a purchase that goes into pending, we show a message that looks like an error. We’re updating that screen to account for this case to instruct the buyer that their payment is being delayed by PayPal. Hopefully that will clear up some confusion.

Thanks

Reply
sanctumpixel4 years ago

Thank you for details. I found no issue now. The payment process is great for now! 

I think maybe my PayPal business account was just created and it needs to wait for 21 days before it becomes trusted and has no more pending review status. 

Reply
sanctumpixel4 years ago

any update on this issue? 

Reply
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