itch.io

We’re going to transfer over everyone’s account to the new domain, except yours, for posting in the wrong place to try to bug an admin about something not related to the thread.

From the rules:

Do not promote projects you’re associated with, or promote a project because someone associated with the project tells you to

You’ll need to provide more information if you want someone to be able to debug your issue. For example, what OS you are on, what games are you’re trying to play (and what files). Additionally include any information about things you have tried to solve the issue.

Thanks

This will likely never happen, we recommend that developers host their files on itchio so that we can guarantee that the files are available. This is especially important for paid content.

If you want a creator’s game in the app then I recommend advising them to stop using external files.

Please make an effort to solve the problem first yourself instead of asking for someone’s time to try to figure out your problem for you. If you’re not willing to put in the effort when asking for help then why should someone put in the effort trying to help you? Thanks

If you’re still stuck then you can share what you’ve learned and tried and that could enable someone to actually help you. Note this is a forum, not a chat room, so don’t expect a real time back and forth of someone trying to debug your problem.

Once you’ve figured out the issue I recommend also posting your solution so that others who have a similar issue can find this topic and have a way forward.

You’ll have to provide us with some kind of error message and more information if you want someone to help you. The information you have provided is too vague to tell what’s going on.

Don’t create alt accounts to promote your stuff. You will be permanently banned. No second chances.

Don’t create a new account, account restrictions are to be handled in our support system. Creating a new account is seen as ban evading . If you’ve waited at least a week with regards to an appeal then you can try reach out again.

Secondly, if you do post here then you must follow the rules here. If you need to post about an account issue then you must provide a support ticket so that we can reference the ticket, otherwise your topic will be immediately closed.

Additionally, creating a topic “to ask if it’s okay to ask about something” to circumvent any rules we have about getting support on an account is not allowed.

Your account is now banned and all payouts are suspended.

Don’t recreate topics.

Thanks for the report. It looks like the version number didn’t get baked into the build of that release due to a bug in the build server so it thinks it’s “self built”.

I just pushed out a new versioned release, v15.24.0, that fixes this. You’ll have to do one --force upgrade to get that version from the version you’re currently on.

If it’s been that long then it’s highly likely you have a hold on your account for suspicious activity.

Do not hijack other people’s threads with your own account issues.

Thanks

What browser are you using?

And what was the error message when you tried to upload the jpg version?

Are you sure it’s actually a png file? And not something like a bmp file with the extension renamed to png?

Secondly, you might want to confirm that the filesize and dimensions aren’t incredibly large. If you end up figuring it out post here.

The site is down right now due to an issue with our registrar. If you are seeing this then your DNS is cached and you can still access the site.

More info here:

• https://x.com/itchio/status/1866017758040993829
• https://bsky.app/profile/itch.io/post/3lcu6h465bs2n

I’m looking over the logs for your build. Generally we don’t recommend pre-zipping your projects and instead running butler run a directory that contains your game build (I believe it shows a warning about this).

There’s something about the zip file you’re sending that has an invalid entry and it’s causing the process to abort. I’d have to do more investigation to figure out exactly what’s happening but in the meantime I recommend using butler push command on a folder, not a zip file.

Do you have an error message you can share?

Please avoid posting NSFW games on our community forum. You should contact support if you need account help, as described in the rules.

Closing this thread as it appears the issue is resolved.

Don’t reupload other people’s software, even if it’s freely available. You will be banned.

You previously were uploading games by other people so your account is on “high risk”.

It’s the command line tool that can be used to upload your game to itchio, it is also used by the app to manage interaction with itchio for downloading games & updates.

Give it another shot, we had a temporary outage with the legacy update server.

Our legacy update server is currently down and you’ll need to update everything to the latest to ensure the app stays functional.

You may need to manually update your app install if it’s too outdated to fetch the most recent version.

More info here: https://itch.io/t/4351835/app-and-butler-updates-many-require-manual-intervention

Update: Our old update server is back online, but we strongly recommend that you update now to avoid any issues in the future. In a few months we will explicitly disable requests to the old server to force anyone who has not updated yet to update.

We’re currently experiencing issues with one of our legacy domains, itch.ovh. We’re in the process of trying to get the DNS restored, but we recommend that you update to the most recent version of our downloadable software to ensure that you are using our modern itch.zone domain for fetching app updates.

You may need to manually updated the itch app and butler to ensure you’re using the correct domain.

Today we’ve pushed out new versions of butler, and itch-setup to ensure any traces of the legacy domain are removed.

App Update Check

If your app version is 26.1.6 or above, then you will be able to automatically update.

Please click on “Preferences” and scroll down to “Advanced” and review the Components section to see what versions your app is currently using. Click “Check for updates” first to ensure that the app installs any pending updates.

As of this post, you should be on the following (or later):

• itch @ 26.1.9
• butler @ 15.23.0
• itch-setup @ 1.27.0

If your app is not updating as expected then you will need to manually update. You can head to https://itch.io/app and click Start Download to grab the latest version of the installer. Running the installer will force an update to the latest version of the app you already have installed without affecting any of your accounts or installed games.

Once updated, please go into “Preferences” to verify the version numbers.

Butler Update Check

If you’ve manually installed butler (you aren’t using the version that comes with the itch app), then you are responsible for updating it. Unfortunately the version check will fail on an old version of butler since it’s pointing to the legacy domain. You may see the following error when attempting to perform commands:

Version check failed: Get "https://broth.itch.ovh/butler/linux-amd64/LATEST": dial tcp: lookup broth.itch.ovh: no such host

Please download the latest version of butler from https://itchio.itch.io/butler and replace the binary.

Please verify your version number with the butler version command and verify you have a version built December 2024 or later.

If you have any issues with updating please post a reply here so that we can test further.

Unfortunately, at this time, we don’t have the necessary documents in place to collect the classification of your content for taxation purposes. As a result, the default rate applied to all digital downloads is currently in effect. In the future, we plan to introduce a legal document that you can use to classify your page.

Ticket is resolved

Give me an example page that isn’t working

Looks like your page was flagged by spam detector but it was restored by a staff member. I’m going to close this thread.

Thanks

Yikes good catch, I’ll get a fix or shortly. We updated our date picker widgets since the last sale