Your system may not be capable at running the game.
I believe Ren'py recommends at least 3gb of free ram in order for things to run smoothly without interruption.
However, I cannot help on a case-by-case basis, since there are too many variables. My advice would be to download and play the game on a different, more capable device.
19 days ago(+1)
since it wasn't working in the download i tried the web version and it worked so then i exported my saves from the web after clearing the scene and imported them into the downloaded game so now it works