Hi Raven!
I'm sorry to read that you're having technical issues. If it's not an inconvenience, could you join the Discord server or send a Twitter DM to @CoolomGames so we can help you?
I don't really do social media.
It's only because itch have games I cannot find anywhere else I even have an account here. (I prefer Steam for gaming usually.)
But I can say that what is happening is that when I try to fill in the Create Account or Log In (obviously I won't use my real e-mail in a game by an unverified source, that's just common sense) and click the accept button, nothing at all happens. It doesn't registrer it or accept it.
And when I ignore that to press the Play button without any logging in (to what I assume is the in-game app) then you cannot select a player name at all. And it just calls you "player name".
I don't know what is wrong, but one easy fix (in case more people run into this problem) is to give your MC in the game a generic non-gender name like "Alex". OR move the naming part into the visual novel part of the game.
I'm not a programmer, so that's about all the advice I can give. lol
And I have never seen this kind of set-up for a visual novel style game before, so I honestly have no clue what to do to fix it from my side.