So sorry about that! The only other thing I can think of at the moment is that there might be some kind of security feature on your device that's blocking it. But if that doesn't work, we'll have to look into something else.
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Firstly, thankya for reading it<3 and now, well, i honestly don't know if that's right but i guess the only security feature i have is the Play Protect so i checked it but it didn't said nothing about the game and i also allowed all the app's permissions (which in this case was just the permission for memory and notifications) nothing has changed though 😔