Do you get an error message? What’s preventing you from doing it?
i am prompted to enter the email i purchased quest games optimizer with . I type in my email and just blow it it say please verify your email address or retry later ( Itch.io server may be in maintenance). this message is below the email line before i even type my email. once i type my email and hit the continue button it disappears for a sec and then come back and show continue button again