Post by JP LeBreton in Playscii comments

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Hm, make sure your Windows 10 is fully up to date - Playscii should be whitelisted in the virus definitions as of 9.16.2's release.

After that, if you're running from the itch.io app, trying reinstalling Playscii from there. If you're not, try re-downloading the ZIP and running.

mcasella4 years ago

Windows 10 up to date. re-downloaded the zip an tried it again. I unzipped. each time I click on the playscii icon, a window pops up, as though its gonna run, but then the window immediately disappears.

JP LeBreton4 years ago

Hi, sorry you're having a problem. Is there any info in your log file? On a typical Windows system it will be in a folder like C:\Users\[your user name]\AppData\Local\Playscii\console.log, you should be able to open it in Notepad.

If you don't see anything there, try running the EXE from the command line, and paste any errors you see here.

mcasella4 years ago

No worries! Thanks for your help. I wasn't able to do what you recommended (the file folders you mention aren't there). I have 64 bit windows... the zip says 32 bit. is there another zip that has 64 bit?

JP LeBreton4 years ago

I don't offer a 64 bit Windows build, but the 32 bit version should work fine on any 64 bit system.

Try running the EXE from the command line, that will probably at least print some sort of error to clarify what's happening.

mcasella4 years ago

still haven't had any luck. a new window opens and then immediately closes. if I run in itch it logs this as having successfully run. it seems to close immediately for some reason.

Solo RPG Voyager4 years ago

It's been happening to me too, though now with the added caveat of my Anti-Virus program popping up every minute or so to tell me it has quarantined a file.

JP LeBreton4 years ago

Which anti-virus program? I got 9.17 officially allow-listed with Windows Defender so that shouldn't be flagging it.

Solo RPG Voyager4 years ago

Bitdefender

JP LeBreton4 years ago

If you got your build of Playscii from here on itch.io, it should be safe to run. It looks like Bitdefender's submission/appeals process for false positives is limited to "enterprise" customers, so I can't really do anything about the detection from my end. Try telling Bitdefender to add an exception for it: https://www.bitdefender.com/consumer/support/answer/13427/