Oh! I'm so sorry to hear that! As you may know, this game is already very old so is very unlikely that we will give it support for these kind of things in the future (specially considerating that is not a very common error). Is it possible that it is an issue with the joystick? (if you are playing with one, of course). If that the case, try playing without it? Thanks a lot in any case for giving it a try! (if you bought the game full price and you can't find a way to play it properly, please, ask for a refund!)