Thanks, Keron-- I'll investigate. Out of curiosity, does a reboot resolve the issue & what anti-virus solution do you use? I've had reports from users that their anti-virus software gets freaked out by the way the game loads content (which is to dump the game into RAM for consistent loading times across devices), and have had to report it to a few of the major players to get it cleared.
4 years ago(+1)
Hi there Keron,
After consulting w/ my internal programmer + some outside programmers, the best bet that we have is that your anti-virus was freaked out by the game. The game runs in a virtual sandbox for both asset protection purposes and stability across a wide array of hardware, and this is sometimes mistakenly flagged as malware by programs like Malwarebytes (that one in particular has thrown flags in the past). If it's attempting to quarantine that specific behavior (behind the scenes or otherwise), it would explain the massive hang. It should be on the whitelist, if at all possible, and if the behavior continues to persist while whitelisted we can try and investigate other avenues to pursue. Longer term (once out of EA, for example), we may try and go to a different platform like UWP or something similar as an alternative for situations like this.
Apologies for the delay, I wanted to make sure that I was talking to folks who knew that stuff well before saying for certain one way or another.
-- Ryan
I don't know what to do. Even for the newest version that I just now tried, the game window never popped up. Malwarebytes Free does not perform active checks (that's only premium) and it wasn't even running at the time of launch, and none of my other security software gave notice of anything. This situation sucks... but at least it seems to be just a problem with me and not a lot of others.
4 years ago(+1)
Hey there Keron,
If the game is opening, it should show up twice in the Details tab in task manager:
I'll continue to research it on my end, but in the interim, I can look into packaging a UWP build for the upcoming version on Tuesday, if that would be an acceptable stop-gap? I can't guarantee how Windows would handle save files or anything of the like for version upgrades, as I've never actually tested a UWP build (or version upgrades for them). I can't guarantee weekly updates for that, either, as those builds are somewhat time consuming to get the ball rolling on.
4 years ago(+1)
Thanks, this answer kinda helped me with my Problem. Everytime I wanted to start the game the exe went missing as if it deleted itself. But my anti-virus had no logs for quarantine/deleting something. After deactivating Avast for a few Minutes I finally got the game to start. And now after the first start it seems that the exe no longer deletes itself when trying to start.