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Support has been backed up badly since spring, first due to technical issues, then to the BLM bundle. The situation is ongoing. Issues had to be prioritized.

Your game is perfectly visible in a search, and it had the normal evolution of most games, traffic-wise. All I can say is: watch your analytics. Revise your tags. See what you might have missed. Make your devlogs more meaty. Quality over quantity, because search engines index them. Speaking of which, don't neglect your creator profile either. It's by far my #1 source of traffic. Also, you don't seem to have a Twitter account (maybe for the best) and I don't remember spotting a mention of your game on the LemmaSoft forums either. For that matter, interact with people right here in the community, too, because that's how they hear about you. Hope this helps.

The problem is that support hasn't made any communication about working on other issues. It's not very professional to simply ignore requests. And I'd think this qualifies as a technical issue, given how many developers on this site are dealing with the same thing

Thank you. I'll look over the tags and edit my profile but I'm not sure how you're saying that my game is visible in a search. Perhaps it's different for you because you're a moderator. Like I said, as a secondary user (non-dev/moderator), I can't find my game via search. Only way I can find it is through searching my name as a developer. Additionally, I can't find my game by searching its tags. It's hard for me to believe that visibility for my game would be stable for months and then suddenly drop 90% of its usual traffic overnight and that's considered normal? I'd have to imagine that there's a system issue. 

Our admins have communicated the situation with support on numerous occasions lately, through multiple channels. And search is optimized for exact matches. I simply searched for your game's name. That would be while logged in, by the way; NSFW games definitely don't show up otherwise. And that's why I suggested double-checking your tags. They're probably not the best selection.

As for why your game's traffic dropped so suddenly, you said it yourself: that happened when you marked it as NSFW. Makes sense, really, since a lot of people can't see such games at all. It can't be helped.

Ah okay. Thanks for clarifying that.