I've emailed you the details. Let's see what blackbox has to say, though my expectations of them are exceedingly low.
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Hopefully it doesn't come down to that. It's a shame that blackbox is marring this experience so severely. I don't blame you for their faults but to say I'm displeased with the fulfillment center's handling of this situation would be an egregious understatement. Thanks to your prompt, same day response, I'm willing to wait further.