Hey, somebody help me for request my payment for paypal, my paypal account is from México, use "direct to you" and i have +$5, somebody help me, please
Payments for “direct to you” show up automatically in your account at the time of the transaction if they are completed successfully. There is no payout involved.
It looks like you first had payouts enabled, sold a copy, then later switched to “direct.” You will have to claim those funds via a payout, we can not change how a payment has happened after the fact.
Hope that helps
The payments that itch.io collected on you behalf, that happened before you switched to “direct payments”, can be claimed here: https://itch.io/dashboard/payouts