Post by Rivars Studio in PayPal Marketplaces: An update for PayPal "Direct To You" payments

Viewing post in PayPal Marketplaces: An update for PayPal "Direct To You" payments

Hi!

I'm also having trouble receiving payment via "Direct to you" option, for some reason approx. half year ago it worked fine but now I published a new game one month ago and I'm not receiving payment, what could be the problem?

Thanks!

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leafoAdmin4 years ago(+1)

What do you mean “I’m not receiving payment”? Please give us more specifics of the issue you’re having.

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Rivars Studio4 years ago

I've had "Direct to you" enabled for years and last month I've published a new game and I do receive notifications from itchio that someone bought it but I don't receive this payment in my PayPal account and it's been already almost a month like that.

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Wechenbetelly4 years ago

I’m not a representative of itch.io or someone who is selling though them, but I vaguely remember reading there being some kind of threshold that has to be reached (I’d assume in order to keep transaction costs down to a reasonable amount). Is it possible that said threshold has not been reached, yet?

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Rivars Studio4 years ago

Update : so I've reconnected the paypal and it processes payments correctly now but who do i speak to about the previous payments that didn't go through (though they are visible on my dash and game was downloaded accordingly)?

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