Hi! Could you let us know exactly which template you're trying to use? There's an Affinity Designer one, a Photoshop one, and templates for Google Docs and Google Slides. With that info I'm sure Jason will be able to help you out!
Ah the template was made in 2018 so maybe that's the issue? Glad you got something to work with though; the ID template is based off the Google Docs one so it'll be similar anyway.
