Post by minuitdigital in Bugs

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Hi. I just buy your plugins. I'm running on macOs Sierra 10.12.3, Retina 15, 2,8GHz I7, Nvidia GeForce GT750M / AE CC 2014

I Have two issues:
_When i click on PixSort/Sort/Reverse
_When i move the timeline video
After Effect say (translate from french) : "After Effects (issue): A failure occurred during the call of the external Pixsort effect module"
Where could i get the crash report ?

Wunkolo7 years ago

Hey! Sorry about the bug.. This seems to be something happening to a lot of OSX users:

In your "/Library/Logs/CrashReporter" directory there should be a crash log for After Effects that could fill me in on specifically what is going wrong.

minuitdigital7 years ago

https://pastebin.com/2Bkgj8HQ

Wunkolo7 years ago

This crash log does not appear to make any mention of PixSort though this cautionary event log does mention the that your system is experiencing an excessive 45199 "wakeups" per minute which appears to be mostly safe. Do you have another crash log that you are able to send? Possibly the one immediately before this one is the actual crash-event log.

minuitdigital7 years ago

https://pastebin.com/pB5ZtYTz

Wunkolo7 years ago

Thank you for the crash log! Just applied a patch to the Windows and Mac build that should fix your issue among some others

minuitdigital7 years ago

Perfect ! It's WOrking

itch.io

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