Your friend is going to have to contact us, we can’t offer account support to anyone than the owner of the account. Feel free to instruct them to open a topic so we can look up their account, or get the ticket ID to us.
Thanks
Viewing post in Bundle Payout & No Support Reply
Hi! I am the friend they mentioned! The bundle was called Roll +Bundle https://itch.io/b/696/roll-bundle, and it was hosted by Eric from https://mokka.itch.io/ (I can get him to join the conversation too if you need him).
The sales for the bundle were all directed to me so I could donate to the charity, but my account is set to direct-pay so I don't actually have access to any of that money. Is it possible to get it transferred to someone else from the bundle, or have it sent direct to my paypal, or what would be the best next steps? We raised over $3,000 and would really like to be able to donate it ASAP! Thank you!