Thanks for your feedback. I just want to highlight that’s it’s not just a simple matter of “hire more people get money faster.” Sending money online is an inherently risky business, we constantly tackle fraud and many other things. We use a combination of human review and our software to manage how payments sent. We always prioritize confirming that all monetary amounts balance out before sending money. Sadly, in this case a small set of payouts got stuck because the system wasn’t able to balance out some payouts. We’ve resolved the issue as soon as we identified what was going on, and we’ll look into what we can do to help prevent things like this from happening in the future
I put some more info in a reply to you here: https://itch.io/post/2519663
Thanks