I and everyone I know have gotten their payouts now, so I'm satisfied.
I don't want to kick my gift horse in the mouth (I know this is not the correct term), but I am really concerned by how long this took to be acknowledged, then fixed. I and many others had to use multiple ways to contact itch before this ever came to anything, and I also find it strange that the support email (it must be overloaded) was never utilized, despite our emails.
I guess I'm fine with it, but it gives me steam vibes of being rejected, denied and never getting a clear message why. I still support the hell out of itchio and use it everyday with my friend group, but I really dont want itchio to become another platform that is only supporting the breadwinners at the top, and ignoring everyone else, as I've been doing just fine being ignored on steam and gog.
I don't know what I'm trying to say but like.. itch feels special , and I really feel like the time in which Itch could actually support indies directly and give that human touch has passed. And I'm kinda sad about that.