If you received a ticket number, then support is aware of your problem and should get back to you. They'd have to investigate, that sounds odd.
I submitted a "feedback" ticket but still have not received any confirmation or a ticket number.
I received nothing, not even an automated answer.
In that case your e-mail probably got lost. Sorry about that. Please try again.
As I said, I send two emails by now with 10 days in between them and got nothing, I doubt a third mail would change anything.
Must be either an error or a filter on your mail server.
Unfortunately on the modern Internet e-mail messages end up in a spam folder all the time, often for unclear reasons. I've let an admin know, maybe they have a better idea.
Thanks.
In the meantime I've send another email from a different mail account, this one got through. I've linked this thread and my older mails as well.
