I just bought a tool and its just bad and near unusuable. Ratings are disabled and there is no way to give the developer feedback (no forum and no comments). Its not in the refund / support page you provided. Maybe I'm trying to refund it too quick, but I knew within two minutes it wasn't what I thought it was.
Viewing post in How are refunds handled
Send us an email from our support page with your purchase information and we can arrange the refund. Thanks
Thanks Leaf. I sent an email. While I'm here I might as well ask... there's one tool I can't seem to purchase. PayPal always refuses the transaction and tells me "We can't process your payment right now, so please try again later. We're sorry for the inconvenience."
Its been a few weeks of trying. I've also asked the developer for assistance via Twitter, but never had a response. Chances are these are all red flags, but I thought I'd ask you.
Here is the tool: