Post by obliviondoll in Among Us comments

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Support has about a 10 day backlog on their emails.

Official documentation makes no mention of the error message returned by the itch.io version of the game.

Some players have been spreading a claim that this error has been responded to on the official Discord. The information suggests that Innersloth is deliberately not providing proper support for the itch.io version of their game going forward.

My only (so far) email response from support has not clarified if this is the case, and I am waiting for another reply, hoping it doesn't take a long to continue the conversation as it did to start it.

obliviondoll3 years ago(+4)

And an update because I got a reply. Staff confirmed that the itch.io version of the game isn't being properly supported and doesn't provide full functionality to paying customers. "Yeah we know the game still works properly elsewhere but screw this version of it in particular... oh by the way we're still selling the game on the platform we're not supporting any more" isn't really what I'd call a good look right now.

xxbridgettxx3 years ago

So I wasted my money on this version? If I buy it on steam, would that work? I got the same email btw telling me that among us is not supported on this platform.

Peristol3 years ago(+2)

This version comes with a Steam key. Look on your download page

xxbridgettxx3 years ago

The steam key also doesn’t work. It still gives me the same message that it’s an unsupported platform.

Peristol3 years ago(+2)

Did you download the game through Steam?

obliviondoll3 years ago

If you bought this version, you already have a Steam key, like Peristol said.

For some of us, though, that's not a valid solution, because Steam isn't a valid option for gaming.