How many of your fans are your customers, one would expect the numbers to be closely aligned no? I would hope they were the same.
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Of course I'd love the game to leave a lasting impression to most people, but since I don't hear anything from the vast majority of people who bought the game, I wouldn't know. ¯\_(ツ)_/¯
I'm sure there are plenty of people who thought the game was just alright, but wouldn't consider themselves fans per se. Then there are the occasional bad reviews and ofc I'm sure there are fans who pirated the game, so they're not exactly customers. If people give the game a fair shake, that's all I can ask really.