Post by Day Lane in Smile For Me comments - itch.io

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Day Lane3 years ago (3 edits) (+43)

CONCERING THE PALESTINE AID BUNDLE:

Update June 9, 2021:

Keys have been enabled for those who tried to download the game from the bundle!
Message from Itch Support: "They can find the link on their library to go back to purchase page where they will be able to claim a Steam key using the usual process. If they are having trouble finding it, they can enter their purchase email on this page: https://itch.io/docs/buying/already-bought"

Original post:

Hi, we've removed a few comments that were redundant.
HERE IS THE INFORMATION YOU NEED TO GET THE GAME:

Due to a miscommunication, our Steam keys aren't compatible with the Palestine Aid bundle. We didn't know that would happen before we joined the bundle.

If you are one of the people who bought the bundle and tried to redeem our game, we are going to be enabling key redemption for you. It will take a little time to enable, but within 48 hours you should be able to redeem a steam key as a Thank You for purchasing the Palestine Aid bundle.

Again, thank you to everyone who politely emailed us letting us know about this bug. Sorry for the confusion and the inconvenience. In the meantime, we hope you'll enjoy the other amazing games in the Palestine Aid bundle, and you'll have Smile For Me soon enough.

-LL

Rotogamer3 years ago(+3)

Thanks man. I hope we are not giving too much grief! ^_^

PavlovsDrug3 years ago(+2)

Thanks so much!

AlbertHamik3 years ago (1 edit)

I had just gotten the bundle but had missed this news. Thank you for the heads up.

ellyg8ter3 years ago(+8)

Will we get a key if we purchased the bundle after the game was removed or is it only for people that purchased it before then? I had heard the game would be included but didn't get around to purchasing until now...

avemflamma3 years ago(+1)

same here!

TheFiona3 years ago(+1)

Yeah me too :(

Day Lane3 years ago(+8)

Sorry, unfortunately Itch won't allow us to enable key access for the people who bought the bundle after the game was removed.
However, this Tuesday or Wednesday LimboLane will be creating our own Smile For Me sale to benefit the same Palestinian Relief funds. Keep an eye out for our game to be steeply discounted next week!

RePlay.be3 years ago(+4)

I bought the bundle in the first few hours when all games were automatically added to our libraries. I didn't get to re-adding the game manually after they undid that, so I hope I still get a chance to play this game. :)

ellyg8ter3 years ago(+1)

I will definatly keep an eye out for the sale thank you! I'm excited to try your game!

JimmiChill3 years ago(+1)

I bought the bundle before the game was removed but I can't find the Steam key and now it looks like I don't have the game in my purchases at all!

Day Lane3 years ago(+1)

Did you attempt to download the game before it was removed from the bundle? Itch only allowed us to enable keys for the people who tried to download the game in the bundle. Sorry to hear this happened to you!

JimmiChill3 years ago

Ahhh, no I didn't (had no idea that this would be a factor).

Anyway, sorry you had to deal with the hassle but thank-you for supporting this bundle! =)

talon3 years ago

Thank you. This is definitely one of the games I'm looking forward to playing, although there are plenty of other great games in the bundle to keep me busy in the mean time.

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BrapSter3 years ago(+2)

+1

Day Lane3 years ago (2 edits) (+12)

Edit: Refer back to the top post of this thread and see my edited comment there! It has details on retrieving your Steam key.

Hi! Itch hasn't yet told us how users will be notified of the keys going live. If Itch support gets back to us before keys go live and tells us how you will be notified, I'll amend this comment to relay their answer!

MrXnoid3 years ago

Thanks a lot devs!

trueouchys3 years ago

thank you for the heads up !!

DogFrog3 years ago

Thanks so much! Really looking forward to your game, thanks for being part of the bundle and for dealing with the confusion so quickly.

MrXnoid3 years ago(+5)

Hi there devs , i just got around to reading some of the comments here , so if i bought the bundle before the game was removed but didn't try to download the game until after its removal am i eligible for the Steam key ? just wanted some clarification on this. Thank you

Day Lane3 years ago(+3)

Sorry, we're not able to give keys to anyone who didn't attempt to download the game before it was removed. Please keep an eye out for Smile For Me's sale this coming week if you still want to purchase it!

MrXnoid3 years ago

Ah well that's unfortunate , i will pick it up later during the sale , thanks for the clarification

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murks3 years ago(+6)

You could provide an itch version. That would be significantly easier than messing with Steam keys and everyone would get it.

Day Lane3 years ago(+1)

Unfortunately, that's currently not an option with this game. But for future projects, we will consider doing that.

Karande3 years ago (1 edit)

Hey thank you, I can't wait to try out your game. It looks amazing, Also looking forward to your upcoming projects (hopefully).

Edit: Downloading the game now, big thank.

Rotogamer3 years ago(+1)

Well, that’s a pita! Let’s hope it is fixed soon enough.

Thanks, and please keeps us updated!

I purchased the bundle before the game was removed. However, I cannot seem to claim the key without purchasing it again on the game page.

aquatorrent3 years ago(+1)

just want to say thank you for this. you're not obligated to give a steam key since you are not participating in the bundle anymore, but you did it anyway. that definitely is a plus in my book. i really appreciate it :)