You can also try to ping the official account on Twitter, and/or join the Discord if you have an account on either. And I'll let an admin know. Do you have a ticket number? Otherwise your message might have been lost.
and that was the ticket from the 1st of march, that never gotten a response.
"Your request (76941) has been received and is being reviewed by our support staff.
To add additional comments, reply to this email."
On Discord, it says that you can't give account support, also I couldn't send a message to an admin directly.
