Hello, Thank you for buying our game! Unreal Engine 4 games install the prerequisites in order to be able to run the game. If anything is missing you can try installing manually from \Engine\Extras\Redist\en-us folder.
What graphics card are you using?
You can run dxdiag and in the "display" tab you can check the "drivers" section and see if your graphics card supports DX11 in the "feature levels" area.
Can you try upgrading your Drivers?
Let us know how it goes!
See above :) It's DirectX 12, with features level 10_1,10_0,9_3,9_2,9_1.
It's a VMware virtual machine. I don't run random programs on a real one unless I have to, and this seems to cope with everything else, but I am not sure I have anything else on it using the Unreal Engine. (Unity, yes, Unreal, not sure.)
We looked into your issue but sadly we couldn't find a solution, it's difficult to do troubleshooting since we don't have the proper system to test on. There's not much info on how to run Unreal games through a virtual machine as programs that are intensive 3D software usually aren’t supported well in VM.
