Post by tinomotion in Bugs

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Hello Wunkolo!

Thanks for you awesome plugin! Similiar to the post of another creator here, i use a lot your plugin to sell After Effects templates on sites, but lately i got rejected templates because the plugin crashes a lot. Im a MAC user, i use mac OS Catalina Version 10.15.7 and i tested the plugin on two version of After effects CC 2019 V 16.1.3 and CC 2020 V 17.7

Im not sure what is the problem, mainly i use 1920x1080 templates and compositions, nothing 4K or something like that. MotionArray.com for example only accepts your plugin to use the technique of UV map, and i cant sell my templates there because of this issue.

Oh! and another thing, when the MotionArray team review the templates, it crashes on them too, and they use Windows OS

Please let me know how can i solve this.

Thanks a lot!

tinomotion :)

Wunkolo3 years ago

Hey! Thanks for using my plugin!

Do you have any more details about these crashes or the circumstances that lead to it crashing? Maybe then I can find a way to proceed further and get this more stable! What would really help is if you had a reproducible circumstance so I can recreate the issue on my end and pick through what the cause might be.

For Windows though, I also have developed a newer GPU accelerated version of this plugin that you may try out as well!

https://wunkolo.itch.io/bmap

tinomotion3 years ago

Hello! Thanks for your response, well, maybe this helps, the MotionArray.com team attached this screenshot when they got the crash. When i use it in MAC OS, nothing in particular, just working a bit and navigation in the project template and it crashes, i need to save several times because of this issue. I hope it helps.

Thanks

tinomotion :)

Wunkolo3 years ago

The blue "View Report" button there might provide me with more insight on the context of the crash!

Can you possibly see what's in there? It should be a text document with a list of where all the threads are at the moment of the crashing

tinomotion3 years ago (1 edit)

Im sorry that i can´t click on the "view report" button because i didn´t make that screenshot, the review team of Motion Array did, they also sent me this video with the crashing problem, me when i use it on a MAC, i dont get any error message, it just crashes and leaves AE.

Please letme know if you can see the video.

Thanks

https://www.dropbox.com/s/wszstgqgexsfwzw/bandicam%202021-08-05%2010-52-38-788.m...

EDIT: I just open up the project on my MAC and it crashed, but i manage to get the error message code, i copy the error to a text edit file and uploaded here because its a bit extense:

https://www.dropbox.com/s/yqdksn5v8ug69xh/PixMap%20Error%20Message%20on%20MAC.rt...

Let me know if it helps :)

Wunkolo3 years ago (1 edit)

The crash log in your edit is precisely what I needed! I can see exactly what's going wrong now and can get a fix going!

I updated the Windows build with the fixes that I've identified. If it is possible that you are able to test it, let me know how it goes!

It might take me some time to update the OSX build as I don't have access to an OSX machine anymore and will have to spin up a Virtual Machine or build server to get that going. I'll reply once I have an updated OSX build uploaded as soon as I have that pipeline setup again!

Edit: I've updated both the Windows and OSX build! Let me know how it goes!

tinomotion3 years ago (1 edit)

Wow! Wunkolo! You are the best! you made me so happy! i will finally be able to submit a lot of templates with your plugin! Thanks a lot for the efford and the support! And im happy also i helped to give feedback! i Will download again the plugin and tested! Will let you know! Thanks! Im happy! :)

EDIT: I just download and installed again the new version of PIXMAP and crashed again: here is the crash log:

https://www.dropbox.com/s/0vffqlb600enaww/PixMap%20Error%20Message%20on%20MAC%20...

I hope it helps :(

Wunkolo3 years ago (1 edit)

Oh shoot! This was an OSX pipeline issue on my part, the same file with the bugged code was reuploaded again rather than the fixed one. Your crash log shows it crashing in the exact same spot!

Try re-downloading once more! I've verified that the uploaded file has the latest iteration of fixes.

tinomotion3 years ago

Oh no! tested again and still crashing in MAC OS. Here is the crash report:

https://www.dropbox.com/s/g9rebvgs7ti7t12/PixMap%20Error%20Message%20on%20MAC%20...

Hope it helps :(

Wunkolo3 years ago

Thank you for the bug report again! It gave me some better insight as to what is going on. Sorry for this little back-and-forth! 🙏

Try downloading the plugin just once more and let me know how it goes this time!

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