Yeah, been 20 days for my oldest payout as well. And I've got 13 more pending :/ (sent a mail to support as well, still waiting for an answer). It doesn't usually take this long so it gets worrying.
Sorry about the delay. The person responded to support tickets must not be following up, I'll check what's going on. The same issue stands that I mentioned above, we're updating some tax policies and and it got delayed because of GDPR work. We should have it out real soon.
