Ok,i read you, i understand what you said. So now you can't name me a "pushy" who paid $1 and complaining alot. Right?
I got $25/mo membership ROYAL BLOOD(or whatever), downloaded 1.17 last version, and ... What and, bro ? SAME !!! Fricking SAME , man , i can't play !!!
Ok game is row, ok useless options for changing color of hair(did you tryed make a blond, or shatten for example?),makeup etc, okey for billions of glitch, bugs and inconvinien interface(why we can't use "E" for opening and closing lootboxes, why we can't change a buttons in the settings, for what we buying gaming mouses with additional buttons if we need use stupid buttons on keyboard as playing piano), i understand you are working and doing the best. I agree to support you, no problem. You see, i still with you.
BUT WHY GAME IS FREEZING ? freezing payable version, OMG , not fair , bro ...
You pretend to ask a support, $25/mo (good AAA games cost $29-$59 in a steam or less with all DLCs on sales). Do you know how i playing? i saving game every 10 mins, log out and start again. Same as World of Warships one year ago, when after few battles their port had laggs and freezes, and players just turn off and turn on client after every few battles.
Common man, i'm not happy of this kind of freezes in 2021 ....
P.S.: 1st problem - bad OPTIMISATION, in the castle with turned off effects game works so-so , in the forest very bad.
2nd problem - settings. All games starting from settings. What are you doing when you starting a new game? Expecting some fun of playing and open a settings for making better control, more comfortable for you, right? And what we have here ... :)
I believe you will do the best. :)