I'm sorry to hear that! :/
Do you mean the very first ice-styled level, or the one called "can you pick me up"?
If it's the first, I'm sure you can do it (or is the platforming too hard due to the slippery controls? Seems I have messed that up a bit). If it's the latter one, and you struggle finding the way - the crucial hint is the name of the level ;)
Feel free to message me if you're stuck somewhere 😊