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(2 edits)

Thanks for your answer. We need some more info about your audio device. On Windows 10, please open the start menu and search for a programm called "Sound" (icon resembles a loudspeaker) and run it.


- Make a screenshot of the Sound program once the window is there.

In the Sound program, find the default audio device (the one with the green icon), left-click on it to select it. Now find the button on the bottom of the window named "Configure". Click on it.



- Make a screenshot of the new window without selecting anything.

That new window should look similar this:


Thank you for taking care for m problems so intensly!

Thank you for posting the screenshot. Everything looks good!

We need you to do some more things and answer the following four points.

Obvious question:
1. Do you have a 5.1 speaker setup connected to you soundcard?

Back to your screenshot: In the window "Lautsprecher-Setup", see the selected entry "5.1 Surround". Click on "Testen" and count the number of audio signals, each signal being played back by a different speaker of your setup. You should:
2. hear six sounds, each coming from a different speaker
3. perceive them at the same level
4. hear the sounds as the following sequence: left speaker, right speaker, center speaker, subwoofer speaker, rear left speaker, rear right speaker