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No, sorry, you have to wait for support. When did you send e-mail?

I don't sent email yet

I can't because it need approval... I have to sent reward to my backers :(((((

I mean when did you e-mail support?

14 december

Please wait then. That was three days ago. Support must be backed up.

do you the the average delay for answer ?

It depends, as explained in the rules for this category.

:-(((((