Someone told me that maybe deleting the game and putting it back on would solve it. Of course, you have to manually move your saves, otherwise you have to restart it. Maybe there's some kind of instability issue.
I tried this solution but it's not working for me, however i did try something else i don't know if it's just a coicidence but i tried launching my game as administrator and it seems to work for me
I know this might be late to this problem but i had it happen to me all I did was go through the chat with her very slowly and your guy shouldn't glitch again I think
