Are you able to move any of the little circles on the calibration screen?
Here are some suggestions (from the manual) :
- Make sure you have "Heli" selected as model type on your radio. ("Plane" generally doesn't work very well).
- Make sure you uninstall vJoy and Smartpropoplus if you have them. I think it installs a driver that messes with things when connecting via USB.
- Make sure you don't have any other joysticks/controllers connected, that might cause a conflict.
- Check if there's a switch on the dongle where you can select different modes.