Post by DJChill in Tech-support

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DJChill2 years ago

[2022.04.20 15:20:02] | INFO | [installer.gd] [check_os()] >> Checking the os and its architecture

[2022.04.20 15:20:02] | DEBUG | [installer.gd] [check_os()] >> Architecture: 64 bits

[2022.04.20 15:20:02] | DEBUG | [installer.gd] [check_os()] >> OS: Windows

[2022.04.20 15:20:03] | DEBUG | [installer.gd] [start_installation] >> Is cuda enabled: True

[2022.04.20 15:20:03] | INFO | [installer.gd] [move_env_config] >> Coping conda environment config file to user://

[2022.04.20 15:20:03] | INFO | [installer.gd] [move_env_config] >> Copied res://conda_config_cuda.yml to user://conda_config.yml

[2022.04.20 15:20:03] | INFO | [installer.gd] [_create_config] >> Creating the config file.

[2022.04.20 15:20:03] | INFO | [installer.gd] [_create_config] >> Successfully created the config file.

[2022.04.20 15:20:03] | INFO | [installer.gd] [install_mamba] >> Installing mamba

[2022.04.20 15:20:03] | ERROR | [installer.gd] [install_mamba] >> Failed installing mamba. Error: 1

[2022.04.20 15:20:03] | DEBUG | [installer.gd] [install_mamba] >> []

[2022.04.20 15:20:03] | INFO | [installer.gd] [create_environment] >> Creating the environment.

[2022.04.20 15:20:03] | ERROR | [installer.gd] [create_environment] >> Failed creating the environment. Error: 1

[2022.04.20 15:20:03] | DEBUG | [installer.gd] [create_environment] >> []

I have no AV so it can't be that.

Lyaaaaaaaaaaaaaaa2 years ago

Try the following.

Make sure you have permissions in the directory where you moved the installer.
Make sure you have a micromamba.exe file in the mamba folder of the game.
Try running the installer with admin permission
Try to give admin permission to the micromamba.exe

DJChill2 years ago

No dice again. The installer actually comes up with the window of installing mamba before giving an error. So that's something?

Lyaaaaaaaaaaaaaaa2 years ago

What windows are you talking about? Is another window popping up?

You can also try to have the installer on the C drive instead of another one. And you might have no anti-virus but sometimes Windows Defender is the problem.

In the logs I can see when trying to install mamba it immediately fails. There might be something killing mamba process.

DJChill2 years ago

The additional window that pops up saying "Installing Mamba, please wait."

Tried moving it to C: drive and turned off Windows Defender, still getting the same error.

Any idea as to what could be killing it?

Lyaaaaaaaaaaaaaaa2 years ago (1 edit)

To be honest I don’t know. But we can try to manually install mamba.

You will need to open Windows’s cmd and drag and drop the micromamba.exe file in it (This will write the path to the file)
Then add the following behind micromamba.exe path: -r \path\to\aidventure_folder\mamba\ -p \path\to\aidventure_folder\mamba\ install mamba -c conda-forge

It should manually install mamba at the right place. We will see if it fails or not. If it doesn’t fail, you can try again using the installer (it will probably fail again at the install_mamba part but might succeed creating the environment! If the environment is correctly created, the game should work.

DJChill2 years ago

Doesn't even run the install. Also when trying to start micromamba.exe before, nothing pops up. Is it maybe an issue with the .exe in the upload?

Lyaaaaaaaaaaaaaaa2 years ago

Maybe a problem with the file then… You can try to redownload the game and see. Or, you can manually download micromamba at https://micro.mamba.pm/api/micromamba/win-64/latest and replace the micromamba.exe by the one you downloaded (make sure to rename the new .exe into micromamba.exe

DJChill2 years ago

Still not popping up and installer is failing. I'll try to install on a different machine and see if it works.

Lyaaaaaaaaaaaaaaa2 years ago

Alright, otherwise I recommend you to ask for a refund.

itch.io

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