Sorry our team hasn’t gotten back to you yet. You’ve listed a lot of great feedback here. Support is something that is hard to get right, and there definitely a lot of “technical” solutions that can be thrown into the system to try to make it better for the user, but it’s also a balance between the staff is available to respond to requests.
I really appreciate the reply, I was starting to worry I was shadowbanned or something. I’m trying to remember that there are real people behind this and everyone’s doing their best, but was getting extremely frustrated after weeks of no contact.
Hopefully this brings attention to the fact that something isn’t working though, because I think this is a recent issue as Itch grows more than anything else. I have faith your team will sort it out, just wanted to offer what advice I could, to avoid future people getting frustrated the way I did.