Hello,
There can various reasons why a payout can be delayed. Assuming you've set up your account correctly, including filling out tax forms, then the most common cause is that we have your payments on additional hold because of fraudulent activity review. If there's something suspicious about how people have purchased your project, like multiple purchases by the same person, many failed credit card attempts, etc. then we may insert an additional delay to wait and see if any of the transactions are going to cause a chargeback from the credit card processor. I'm really sorry about the lack of communication from our end, I'll check with the support team.
Because different sellers may experience delays, we can't give a guaranteed delivery time, but I would say a 30 day wait is probably the maximum.
Thanks