Hello. We're trying to figure this issue out and have some further questions that would really help us with that:
- Have you had similar issue with any visual novels using Ren'Py engine before?
- If you're on a Windows System - what's your Windows Eidtion, OS build and Experience (available under Settings -> System -> About -> Windows specifications). If you're on *nix - what distribution?
- When you first run the game via the executable (UnderMaintenance.exe, not through itch.io launcher) it creates a file called log.txt in the game install directory. Is the file created for you, and if so - what are it's contents? There might also be a file called traceback.txt.
- Are you able to launch the game while holding down the "Shift" key and double clicking on the executable (without the itch.io overlay). That should launch it in options configuration mode.