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(+1)

Oh man, we really should have explained that better, it seems ^^'

The "inventory" on the bottom of your screen shows the 7 sharks that you've created, all of those are "correct" orders, since you made them for the shop. Every order that you did not build in the builder is "faulty", (aka. the ones with the snake). All of those can be in queue and "produced" but since you technically don't have the snake part in the builder, they can not be sent. Sometimes H-AI builds them by accident, those you can repair. The snake was more of a way to mark orders as not fitting your catalog, if that makes sense!

Thank you for the detailed response and the kind feedback, it's super helpful to read :>

(+1)

Oh I see, I tried it again after your explanation. Looks like the catalogue does influence the orders. So there’s actually two types of errors…

  1. Customer error: they request something with a snake, which can’t be in the catalogue, so it’s doomed if you accept it. (however, it randomly can be built by chance)
  2. H-AI error: builds something with a snake, shouldn’t ship, even if it matches an order. I’m considering this akin to ordering “none pizza with left beef from dominos”, like technically they can do it, but as a business decision, they probably shouldn’t send you that and call it “pizza”.