Post by leafo in Some Sales do not have VAT added

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leafoAdmin5 years ago (1 edit)

Can you contact our support email with the purchase ID so we can take a closer look? https://itch.io/support Thanks

Just off the top of my head though, some reasons why VAT might not be collected:

The buyer is from a non VAT country, or reports they are
You disabled it on your account (safe to check, just in case!)

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strandgames5 years ago

Thanks for the reply.

So unless there's a way customers claim to be a business, Itch should always add VAT for EU regions (unless disabled of course).

OK. i'll dig out the exact case...

I've also noticed that some customers pretend to be in different regions. So the region code in the STRIPE or PAYPAL reports is *different* from the Itch purchases report. In these cases the tax was levied as the Itch reported region.

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