As mentioned in the rules of the board that you confirmed you read before posting:
This board is not for issues with individual games or projects. itch.io hosts hundreds of thousands of games, if you need to contact a developer directly consult their game’s page.
Given the number of games we, it is not reasonable to expect to find support for a game on itchio’s main forum. In order to keep the help board free from noise we ask that you do not post topics asking for game specific help.