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Doborog Games8 years ago

Was it deleted by Windows Defender?

We recently had a problem where Windows Defender would incorrectly conclude that the game had a trojan attached to it:
https://itch.io/t/45589/windows-defender-removing-app-resolved

Try opening Windows Defender, Update your Definitions, then reinstall the game.

If that doesn't work, please comment in the Windows Defender thread or send me an email.

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Turtle Killer8 years ago

No idea. But... how do I get the game back? I opened the page I downloaded it from and there was nothing there except 'Buy game 9.99 USD'

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Doborog Games8 years ago

There are a few ways to get the update:

  • Download it via the itch.io app: This is an easy way to manage the installation and only download what's new.
  • Download and extract the zip file:
    • If you've linked it to your itch.io account it will show up on the game page.
    • If you downloaded it but didn't create an account, find your original email that has the link to it.
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Turtle Killer8 years ago

It doesn't say that I have the game. Any ideas?

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Doborog Games8 years ago

Did you get an email when you bought it? If you go to the page it links to, you should be able to tie the game to your account as well as download it.

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Turtle Killer8 years ago

The game's gone again, is there a way to get it back on a different email?

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Doborog Games8 years ago

Try this: https://itch.io/docs/buying/already-bought

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Turtle Killer8 years ago

Thanks alot!

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