When did you send e-mail? Did you receive the automated confirmations? Either way, I let an admin know.
I sent one oct 7th then and it did tell me they received it but no response back. Then I sent another one oct 12th no response but I did get the email that they received it.
That probably means your first e-mail was lost, and now there's going to be a delay because of that. Sorry.
It’s fine as long as they get my email and I can get my refund.
