We seem to have the same problem with our game not being indexed, even after 3+ weeks. Also no reply on our request for support, but that was sent only just before the weekend. Please post a follow-up if you do get any response (or a clarification on why the delay happens).
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I mostly want to make sure that the issue isn't something on my end. Like I get it, a large influx of submissions can slow down the process significantly but since the only feedback I can get is searching my game myself it's hard to tell if the game still isn't indexed due to it being slowed down or if I am missing some obvious step along the way.