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Even then, I stopped maybe 6 feet ahead of the first passenger, opened the door, and they won't get in. I closed the door to move up a little more, and now all I can do is open the door (and ...manually...? wipe the windows?) -- no further tram moving. Please fix!

Hm, are you sure the door is opened all the way? a passenger will only board when the door is as open as it can be.

I checked everything (door all the way open, tram all the way stopped) multiple times to make sure I wasn't at fault. Even tried it again and got maybe a foot away, and: same thing.