Do not hijack other people’s topics so you can try to get the attention of an admin. This is very disrespectful of our team’s time, especially since it doesn’t appear you have made the bare minimum effort of reading our guides about getting paid before asking: https://itch.io/docs/creators/payments
If you need community support, you can create your own topic, after reading the rules. If you need private account support then you can contact support here: https://itch.io/support