Stop using unsupported download sites
Here are Itchio's compatibility guides:
https://itch.io/docs/itch/integrating/updates.html
https://itch.io/docs/itch/integrating/compatibility-policy.html
Please use a supported method, so updates can be downloaded directly through the app.
Quote from the very pages you mentionned :
"Please apply kindness and patience generously."
And that's in case a game doesn't even work. Here the issue is the devs didn't upload their game using your method of choice, so maybe turn it down a notch or two?
Maybe try to use more diplomacy and start your numerous messages with the last sentence you employed instead of your more directive stance of using an imperative sentence as an introduction. If i was a game dev the only answer you'd get from me is me giving you the birdie.
I, for instance, don't give a F*ck about the app. Devs don't have to use butler. Quoting your go to bible :
"If for some reason you can't or won't use butler, you can upload a new file to itch.io using the web interface."
Wich clearly means devs don't have to and are offered an alternative way to upload. They may loose clients by doing so, such as yourself i assume, but that's their choice. Could even not be a choice given that it is stated in the text you point to that some people could be in the incapacity to upload their work in the recommended way.It's about accessibility, and it's about compatibility. The app allows for automatic updates. It's about not having to check every app for updates individually, and having them all in one place.
Edit: Also, yes. They DO offer alternatives on that page. MY point was that devs should use the SUPPORTED alternatives, so that their apps are fully supported by Itch and the Itch app.
For the record, I don't understand why everyone is getting mad at me for suggesting they actually USE the service they are posting to. Isn't that how game sites are SUPPOSED to work?
Itch is a game platform, like Steam, GOG, or Epic Games. If you can't download apps directly through the service, then it is failing to do the main thing it is supposed to do. You realize you don't have to use the service at all, if it can't even do the thing it is supposed to be able to do. It's NOT normal to be so casual about jumping through hoops to use a service, when a critical component of the service doesn't work! It's not like there are no other sites offering the same service.
So, why is everyone pretending that it is ok to have to use incompatible workarounds to avoid issues with Itch, when for pretty much ANY other game site, they would be telling people to go to support to get the issues resolved so that they don't HAVE to use incompatible workarounds?
Seriously, for ANY other service, they would refuse to use the service AT ALL until the issues are resolved. But for some reason, people on Itch seem to get angry at the mere THOUGHT of getting support and getting issues resolved.
