Hia
1. Unity and I had a falling out. They screwed up, my customers paid the price, I demanded they let me serve my customers, they demanded I leave. That is the short version. Everything I've created for the past 6 years all run on MBSCore and after the latest update they accepted I realized that I accidentally slipped in two bugs that broke the kit. I tried to fix it asap but Unity simply refused. Months went by during which I contacted numerous people via numerous media numerous times but the asset store vetting team kept refusing the update without giving a reason beyond "Something is wrong with something somewhere in the asset. Find that and fix it then resubmit". Not very helpful, is it?
When I asked about this I simply got no response from anybody via any medium any time for all the weeks of trying... I said "The core of all my assets is broken. My customers are sitting with a broken asset for weeks now. You won't tell me why you reject the fix... what am I supposed to do?". The first response I got was "We have closed your store and all your assets have been removed".
This resulted in everybody loosing everything they ever got from me during the last 8 years (including free assets) with 0 option to download it if they don't have a local copy still and 0 chance to get an update if they have an old copy. After 7 weeks of enough complaints from enough people they finally allowed people to download the latest versions of the assets they paid for. Isn't that nice of them? Unity also took only 2 months to finally get back to me regarding my emails saying "I keep getting emails from people asking me why the assets were removed and if the assets are no longer being supported or what. There is lots of confusion out there. Can I at least update the meta data to tell existing customers they can still get updates from my site?"... They agreed and let me do so... for everything except the broken asset and the turn based battle kit.
To this very day the asset you can download on the asset store is broken and to this very day Unity has made 0 effort to tell people this and they refuse to let me fix it, instead sending me emails that read (and I quote) "We are not interested"... So yeah, a few customers have asked me to return to the store and one literally begged me for days on end to return to the store but (a) they don't want me there and (b) with that level customer service I don't want to be there.
For the past 8 years almost all my reviews reviewed my customer service along with my assets and I got reviews like "I don't know where he finds the time to help me as much as he did", "He delivers the best customer service I have ever received on or off the asset store" and even "His support is so good that you should buy his asset even if you don't need them"... For the past 8 years I put m customers first to the point where I would go to bed at 2am, receive a customer support email at 2:30am and get up to go reply. Like the Japanese say: "Customer is God". Customer first always... Yet, on the asset store I uploaded a broken asset at around August/September-ish and on the very next day I noticed the bug and sent an update to them the same day! It's been almost 6 months and Unity still hasn't even bothered to tell any of my customers not to use that asset (that is at the core of everything). Me/ It took me less than a day to have a system up and running where all existing customers could download their assets from my site without having to pay for it again... Unity "are not interested" 6 months later in telling their customers that the asset on the store is broken...
With me placing the customer first and THEM forcing ME to give the customers bad service simply by blocking me from getting updates and bug fixes to my customers... that is not a place I want to be on. Get the products from me, get updates within seconds after I created them. Compare that with Unity's "we are not interested" attitude and yeah, I have no interest in being on there...